Terms & Conditions
Complimentary standard shipping.
Complimentary standard shipping on orders over €200.
For orders below €200, there will be a fixed standard shipping fee of €7 at checkout.
Rest of the world
There will be a fixed standard shipping fee of €21 at checkout.
All shipping costs stated are for standard tracked postage, alternative delivery methods and additional insurance available upon request.
Most purchases are shipped within 3-6 business days from receipt of your order.
All jewellery is made to order which means we first have to make it and then ship it. Though shipment is likely to go out sooner, please allow up to 2-3 weeks for your jewellery to be crafted.
We are not responsible for any lost or stolen package after package appears as delivered.
All prices are listed in Euros.
Prices are subject to change without notice.
Special packaging, postage and/or eventual insurance are available at an additional charge.
The customer is responsible for all duties, taxes and/or other applicable fees for their purchase.
All product prices include a sales VAT tax of 23%.
Debit card, credit card and Paypal.
Orders must be fully paid for before items are shipped out.
We accept returns within 14 days from the date you received your order.
Any unwanted items must be shipped and postmarked within 14 days of receipt.
The customer must return the items in an unused condition and we will only accept returns if labels and original packaging are fully intact.
Only non-personalized objects can be returned.
Paula Vieira is not responsible for the damage or loss of any items during transit back to our office.
The return shipping fee is not covered by Paula Vieira, therefore the customer is responsible for covering the shipping fee.
If you wish to return an item, you can request a return authorization by contacting us at email@example.com, stating your order number, the product's name, and a picture of the item you wish to return.
Once you have received a confirmation from us, please send the package to the address below.
Rua Bulhão Pato nr 3D,
1700 – 081 Lisbon
Should you be interested in a different item, please return your item(s) to Paula Vieira and simply purchase the desired piece at www.paulavieirajewellery.com.
RECEIVING A REFUND
Refunds will be credited through the original purchaser's payment method.
Please note that Paula Vieira will not refund the return shipping fee for a returned item.
In case we receive a written notice and proof of return within 14 days upon arrival, we will issue a refund on the next working day.
We're not responsible for any lost package during the return process.
Please note that Paula Vieira will not refund additional duties, taxes, or any additional charges, that may occur for orders outside of the European Union.
Shipping costs for uncollected packages will not be refunded.
Each piece is handcrafted and requires delicate handling.
All products are made of precious metals, which can oxidize over time by exposure to the air and substances from the skin. To prevent the jewellery from oxidizing, we recommend you to gently wipe the jewellery and store inside the jewellery pouch or box when not worn.
In case of heavy oxidation, please use a reducing agent – silver polishing cloth or a silver sparkle bath – to clean the piece, which should be stocked at most local goldsmiths.
Please be aware that our gold plated products are just that – plated. This means that the base is of sterling silver, plated with a layer of 24K gold. We cannot guarantee how long the gold layer will be in impeccable condition, as it depends on how it is worn and handled. Avoid direct contact with water and chemical products e.g. soap and perfume.
You can check your ring size using the Size Guide.
When in doubt, we encourage you to buy a ring sizer or go to a jewellery store and have your fingers properly measured before purchasing.
All products are handmade. Due to the nature of my production method, each product may vary slightly in form and weight.
If you receive a faulty and/or damaged item, you must contact us within 3 days of receipt.
Paula Vieira’s quality guarantee only covers manufacturing defects. Paula Vieira cannot be held responsible for defects due to failure or damage caused by improper use or carelessness (e.g. cracks from adjusting a bracelet or ring too vigorously or frequently), aesthetical changes, defects and damage due to normal wear/tear and ageing.
Pieces are officially hallmarked by INCM, Contrastaria da Casa da Moeda, Lisbon, Portugal when applicable.
In case of doubt, you can check the hallmark’s authenticity with INCM, Contrastaria da Casa da Moeda.
Check hallmarks symbols here.
Check metal prices daily quotations at https://www.bportugal.pt/taxas-cambio.
Jewellery pieces can be physically viewed and inspected by the competent authorities for the purpose at the following address
Rua Bulhão Pato nr 3D,
1700 – 081 Lisbon
This website is managed by Paula Vieira – hereinafter referred to as Paula Vieira or we. Terms and conditions apply to all users of www.paulavieirajewellery.com. The terms are valid for all future transactions between you and us. These terms and conditions apply to the sales of jewellery or other products by Paula Vieira to private individuals. Paula Vieira reserves the right to revise these terms and conditions.
Paula Vieira cannot guarantee that all items displayed at paulavieirajewellery.com are in stock by the time of your order. In case an item of your order is out of stock, we will contact you by phone or e-mail. Paula Vieira cannot guarantee that the content of our site is at all time free of inaccuracies or typographical errors, or up-to-date. Paula Vieira is allowed to, at any time, change the site’s content and items available in the product range.
Paula Vieira cannot be held responsible for any damage caused from using the site or from not being able to use the site. A problem-free, uninterrupted and secure access to the site cannot be guaranteed by Paula Vieira.
COPYRIGHT PERMISSION NOTICE
The copyright in the documents – including, without limitation, the trademarks of Paula Vieira, logos, graphics, photos, text, design, icons, images data and software – provided in this web site are owned by or licensed to Paula Vieira. You are authorized to use material from paulavierajewellery.com, only for personal, non-commercial use. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others, without prior written consent from Paula Vieira. You may not modify the material in any way, without prior written permission from Paula Vieira. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
In accordance with Article 18 of Law 144/201 and in the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform available at https://webgate.ec.europa.eu/odr. For more information on the platform see http://cec.consumidor.pt. To find out about the registered entities of Alternative Dispute Resolution of consumers, consult the Portal of the Consumer in www.consumidor.pt.