Standard orders can be returned or exchanged within 14 days from delivery date.

We kindly ask you to return all items in their original packaging, unworn and in the same condition as when received. Return shipping costs are covered by the customer and we recommend using a tracked service, as we are not responsible for items lost or damaged in transit.

Please note that custom sizes and special orders, including bespoke pieces, are final sale and cannot be returned or refunded.

If you wish to return or exchange your order please email us at info@paulavieirajewellery.com.