SHIPPING TIMES

Your order will be shipped from our atelier in Lisbon. Please allow for 3 to 6 business days from receipt of your purchase order to ship your order.

Shipping times may vary for made-to-order pieces. We will always contact you directly with an estimated delivery date and keep you updated on the progress of your order.

SHIPPING COMPANIES

We use tracked CTT Mail for both domestic and international deliveries. Should you prefer a different courier or wish to add insurance, please email us at info@paulavieirajewellery.com.

TRACKING ORDERS

Once your order is confirmed, you will receive an email including your invoice. As soon as your piece has been dispatched, a tracking number will be provided so you can follow its delivery.

If you experience any difficulties retrieving your tracking details, please email us at info@paulavieirajewellery.com.

Please note that we are not responsible for any loss or theft of parcels once delivery has been confirmed by the carrier.

CUSTOMS DUTIES & IMPORT TAXES

Please be aware that orders placed for a delivery outside of the EU may be charged with a customs fee, which is not included in the shipping expenses from Paula Vieira Jewellery. We recommend contacting your local customs office for more information.