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Terms & Conditions

1 – PROPERTY OF THE WEBSITE

https://paulavieirajewellery.com (“Website”) is property of Paula Cristina Vieira Trincão, with tax number 172626811, whose office is located at Alameda dos Oceanos 108 2dto, 1990-426, Lisboa.

Paula Vieira Jewellery is a registered trademark by the National Industrial Property Institute of Portugal.

For any questions related to the Website or to these terms and conditions you may contact Paula Vieira through the email info@paulavieirajewellery.com.

 

2 – CERTIFICATION AND AUTHENTICITY

Paula Vieira Jewellery pieces are made of precious metals – 925 silver and 925 silver with 24 karat gold plating – and officially hallmarked by INCM, Contrastaria da Casa da Moeda, Lisboa, Portugal, when applicable (silver pieces > 2grs, gold pieces > 1gr).

In case of doubt, you can check the hallmark’s authenticity with INCM, Contrastaria da Casa da Moeda (https://www.incm.pt).

Hallmark license number: 02642L.

Industrial production license number: T2923

Online retail license number: T1038 & T1039

Check hallmark symbols at INCM (https://www.contrastaria.pt/marcas-de-portugal) and below.

 

Metal prices daily quotations can be consulted at bportugal.pt/taxas-cambio.

Jewellery pieces can be physically viewed and inspected by the competent authorities for the purpose at the address Rua Bulhão Pato nr 3D, 1700 – 081 Lisboa
, Portugal.

 

3 – TERMS

This website is managed by Paula Vieira – hereinafter referred to as Paula Vieira or we. Terms and conditions apply to all users of paulavieirajewellery.com. The terms are valid for all future transactions between you and us. These terms and conditions apply to the sales of jewellery or other products by Paula Vieira to private individuals. Paula Vieira reserves the right to revise these terms and conditions.

 

4 – SHIPPING & DELIVERY

Read our Shipping & Delivery policy here.

 

5 – QUALITY GUARANTEE

All products are handmade. Due to the nature of my production method, each product may vary slightly in form and weight.

If you receive a faulty and/or damaged item, you must contact us within 3 days of receipt.

Paula Vieira’s quality guarantee only covers manufacturing defects. Paula Vieira cannot be held responsible for defects due to failure or damage caused by improper use or carelessness (e.g. cracks from adjusting a bracelet or ring too vigorously or frequently), aesthetic changes, defects and damage due to normal wear/tear and ageing.

 

6 — PRICING

All prices are listed in Euros and subject to change without notice.

Alternative delivery methods and additional insurance are available upon request.

All prices include a sales VAT tax of 23%, applied to Portugal and EU. If you're placing an order outside the EU, your local tax rate will be calculated at checkout.

Paula Vieira Jewellery has no control over the charges made when the order arrives in its destination country. Any import duties and customs fees must be paid by the order recipient. The amount payable and customs policies are changeable and vary from country to country, so we are unable to provide the buyer with reliable information about the amount that will be charged. We advise you to contact your local customs office to verify the current charges before placing the order.

 

7 — PAYMENT METHODS

We accept debit and credit card payments (MasterCard, American Express and Visa) via Stripe, MBWay and bank transfer. 

 

8 – EXCHANGES

Within a maximum period of 14 days of receiving your order, you can exchange for another piece of equal or greater value.

To do so, you should contact Paula Vieira through the email info@paulavieirajewellery.com, who will respond with the following procedures. The exchanges are only approved for unused pieces, inside the original packaging.

 

9 – RETURNS 

If you wish to make a return and ask for a refund, you have the right to do so within 14 days of the delivery date.

Return conditions:

– Personalised jewellery cannot be returned;

– Items should be in the same condition and packaging as originally shipped;

– Paula Vieira Jewellery is not responsible for items damaged or lost during shipping;

– Return shipping costs are covered by the customer.

For more information please contact us by email at info@paulavieirajewellery.com.

 

10 – PRODUCT CARE

Each piece is handcrafted through manual processes and requires delicate handling.

All products are made of precious metals, which can oxidize over time by exposure to the air and substances from the skin. To prevent the jewellery from oxidizing, we recommend you to gently wipe the jewellery and store inside the jewellery pouch or box when not worn.

In case of heavy oxidation, please use a reducing agent – silver polishing cloth or a silver sparkle bath – to clean the piece, which should be stocked at most local goldsmiths.

Please be aware that our gold plated products are just that – plated. This means that the base is of sterling silver, plated with a layer of 24K gold. We cannot guarantee how long the gold layer will be in impeccable condition, as it depends on how it is worn and handled. Avoid direct contact with water and chemical products e.g. soap and perfume.

 

11 – SIZING​

You can check your ring size using our Size Guide

When in doubt, we encourage you to buy a ring sizer or go to a jewellery store and have your fingers properly measured before purchasing.​​

 

12 – DISCLAIMER

Paula Vieira cannot guarantee that all items displayed at paulavieirajewellery.com are in stock by the time of your order. In case an item of your order is out of stock, we will contact you by phone or email. Paula Vieira cannot guarantee that the content of our site is at all time free of inaccuracies or typographical errors, or up-to-date. Paula Vieira is allowed to, at any time, change the site’s content and items available in the product range.

Paula Vieira cannot be held responsible for any damage caused from using the site or from not being able to use the site. A problem-free, uninterrupted and secure access to the site cannot be guaranteed by Paula Vieira.

 

​13 – COPYRIGHT PERMISSION NOTICE

The copyright – including, without limitation, the trademarks of Paula Vieira, logos, graphics, photos, text, design, icons, images data and software – provided in this web site are owned by or licensed to Paula Vieira. You are authorized to use material from paulavierajewellery.com, only for personal, non-commercial use. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others, without prior written consent from Paula Vieira. You may not modify the material in any way, without prior written permission from Paula Vieira. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.



14 – CONSUMER LITIGATION

In the event of a consumer dispute, the consumer may use livroreclamacoes.pt/inicio

 

15 – PROMOTIONS

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